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So the end-user would technically have two independent mailboxes.

We tested on a small group last week and I noticed that I did not have the calendar app in Teams while the rest of my test group did.

I have actually had a MS online account for years due to volume licensing.

We setup our Office 365 account in the fall of 2018 for Box integration but this is the first direct use since.

When I did that, I had to have Microsoft fix some stuff to make my existing account and my O365 account jive.

The other difference between my account and my test group is that I cannot change my profile picture and they cannot modify their contact info.

The calendar issue is most critical at this point but if anyone has any insight into the last two items, I would appreciate it.

That way, you only sign in with the fresh credentials, and you can see if it is the user screwing up, or an actual system issue.

If it still happens after that, it most likely is the user messing up.

Teams tends to create a pile of entries in the credential vault for some reason.

Are you sure that users arent signing in with the wrong credentials or that they dont have another service signed in with the personal credentials like one drive, outlook or skype.

That would make sense if my other users didnt have those same options, but they do.

All three in my test group changed their picture and all three have the calendar icon in the Teams app.

I am assuming their E1 licenses are on a subscription What if you assigned one of their licenses to yourself to test instead of using the volume license.

I dont see any connection with the volume license account within the O365 admin but its the only lead I have.

We roll out to the rest of the staff tomorrow and Im concerned about staff having functionality they will be trying to use and I have no point of reference.

Ive thought of deleting and re-adding my account but I dont know if that will mess anything else up.

My best guess is that I had 6 apps and when I added everyone else, they had 19, so I add in other apps to match and now I have what I was missing.

So it had to have been because of a missing app, but which app, I think is Exchange.

Exchange being added in would explain what I found last week and the earlier comment.

My test group added last week, I didnt narrow down anything we werent using, just added everything.

For my users, right now, theyve been told that the calendars are separate and if we ever move into email through O365, their Teams calendar will be wiped out but Teams would then be connected to their regular calendar.

We are actually working on figuring this all out for a potential summer migration.

Office 365 For Mac Missing Access